Frequently Asked Questions
Everything you need to know about bringing JINEN quality into your home.
What is the typical shipping timeframe for JINEN orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while larger furniture items may require additional time for specialized handling.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging and unused condition. Please note that personalized items and final sale products are not eligible for return.
Are JINEN products sustainably sourced?
Quality and ethics are at our core. We partner with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure your home decor is as responsible as it is beautiful.
How do I track my delivery?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your JINEN account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Do you offer assembly services for furniture?
Many of our items arrive fully assembled or require minimal effort. For larger pieces, we offer white-glove delivery and assembly services in select zip codes for an additional fee at checkout.